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About
Join us for Episode 2 of our Masterclass series, where we explore how Twilio’s voice products transform customer support during lunch breaks, ensuring quick and efficient issue resolution.

Don't miss this opportunity to elevate your business's communication strategy and join us for Episode 1.
Agenda
  • Introduction to Voice Intelligence and Conversation Relay: Discover how Twilio’s advanced voice solutions enhance customer interactions by integrating AI-driven insights and seamless communication.
  • Efficient Communication in Customer Support: Understand the critical role of efficient communication in boosting customer satisfaction and operational efficiency.
  • Demo: Real-Time Voice Intelligence Analytics in Action: Experience a seamless support journey powered by Twilio’s Co-Pilot and Unified Profiles, offering personalized and efficient customer service.
Featured Presenters
  • Webinar hosting presenter

    Carina Kern

    Principal Product Marketing Manager
    Carina leads EMEA Product Marketing for Twilio's Communications portfolio, with over 10+ years of experience in B2B SaaS and CPaaS. She started her career at SAP, where she gained expertise in data management and data warehousing, before moving to...
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  • Webinar hosting presenter

    Camelia Suciu

    Director, Solutions Engineering EMEA
    Solutions Engineering leader with over 20 years of technical experience specialising in SaaS, CPaaS and customer engagement platforms. Passionate about discovering new ways technology can be used to solve complex, real-life problems. Leading a...
    Full Profile
  • Webinar hosting presenter

    Gary Spencer

    Solution Architect
    Full Profile