Virtual Masterclass: Episode 2: Instant Connections

Instant Connections: Automated Voice in Action

The key question posed in this episode is why it is rapidly becoming imperative for any business looking to achieve rich and rewarding engagements with customers to integrate voice into their notifications strategy.

Sam and Jason explains how going beyond text-based options is the key to leading the conversation for a more valuable, personalized experience with timely messages and notifications. With voice notifications offering the potential to overcome key obstacles - including consumer fatigue, access to non-mobile numbers, opt outs and reaching those with specific channel preferences - Twilio is pioneering the re-routing of the customer journey based technology that delivers innovative and intelligent customer interactions.

*Available in German subtitles.