We'll be speaking with Thomas Davis, the Head of Strategic Projects at TravelPerk, to discuss how their business used Twilio Flex to uplevel customer engagement by better understanding and serving their audience - starting with consolidating care channels and building out key data infrastructure.
From the first time a customer lands on their site to the very day of travel, discover how TravelPerk used Flex to unify customer data and build custom tools for their contact centre agents. Empowering TravelPerk to answer questions through live channels within 30 seconds, 90% of the time, when their customers need them most.