The Cost of Fraud for Businesses

Jun 18, 2025 at 12:00:00 PM
presenter-photo
Sebastian Del Aguila Fiocco
Product Marketing Specialist, Twilio
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Giusj Longo
Senior Manager, Solutions Engineering

Keep genuine users in and fraudsters out: build trust and drive conversions with better authentication

In the past year, 90% of businesses experienced account takeovers, with 29% of call center efforts focused on recovery. As fraudsters use advanced techniques like SIM swaps, defense costs rise.

Meanwhile, 60% of customers abandon transactions due to poor authentication experiences, highlighting the challenge of balancing security with user experience.


Your current authentication solution might be outdated. Join our lunch & learn session to explore the financial impact of fraud and poor user experience. Learn how seamless, data-driven authentication can enhance user engagement, boost conversions, reduce costs, and provide effortless security at scale.

Key takeaways
  • about-section Understand the latest authentication challenges and their impact
  • about-section2 Learn how improved authentication reduces costs and increases customer satisfaction
  • about-section3 Discover actionable steps to secure your business and boost conversions without sacrificing user experience
Speakers
  • presenter-photo
    Sebastian Del Aguila Fiocco
    Product Marketing Specialist, Twilio
  • Sebastian Del Aguila Fiocco

    Sebastian Del Aguila Fiocco

    Product Marketing Specialist, Twilio
    Sebastian Del Aguila is a Product Marketing Specialist at Twilio. Prior to joining Twilio, Sebastian worked as a product marketer at Boku Identity and Rimac Seguros where he played a key role in promoting and driving the success of the company’s products and services. In his free time, Sebastian is an avid football player and foodie.
  • presenter-photo
    Giusj Longo
    Senior Manager, Solutions Engineering
  • Giusj Longo

    Giusj Longo

    Senior Manager, Solutions Engineering
    Giusj is a Senior Manager of Solutions Engineering with over 15 years of experience in the tech industry. She began her career as a software developer and built strong skills in technical analysis before moving into leadership roles at a company specialising in CMS and CRM integration. For the past three years, she has been a Solutions Engineer at Twilio, helping clients improve their communication strategies, and now contributing in a manager role to mentor and guide her team. Outside of work, Giusj enjoys the arts, especially painting and exploring history.
Build trust and drive conversions with better authentication

We can't wait to see what you build.

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Webinar: The Cost of Fraud for Businesses by Twilio Talks