Join Vanessa Thompson, VP of Revenue and Growth Marketing at Twilio and Krish Sailam, VP of Marketing Technology & AI Operations at Nextdoor for a fireside chat on the trends redefining customer engagement in 2025. From the evolving role of AI to the growing demands for instant personalization, they'll unpack the forces reshaping the modern marketing playbook.
Learn how your brand can meet rising customer expectations at scale, all while staying authentically human. Expect real-world examples, honest takes, and data-driven insights from Twilio’s annual 2025 State of Customer Engagement Report — highlighting what’s working, what’s not, and where customer engagement is headed next.
What consumers really think about personalization in 2025
Practical strategies to earn — and keep — consumer trust
The engagement tactics that set leading brands apart
How AI is changing customer experience and where human connection still matters most
Get an in-depth look at new features through live demos that showcase how to implement effective customer engagement solutions using Twilio
Learn how to create seamless, connected experiences across various channels
Learn how to use AI to foster deeper and more meaningful engagement at every touchpoint, making customer interactions feel timely, helpful, and personal
