Virtual Masterclass: Episode 5: The AI Implementation Curve

In this episode, we gaze into Twilio’s crystal ball to look ahead at how AI-enriched experiences will transform call centers and power the future of customer service to drive better business outcomes. At the heart of this new era is conversational AI and automation which unlocks opportunities to solve previous shortcomings and create seamless end-to-end solutions that will streamline operations, taking us well beyond the time when a call center was nothing more than a group of individuals answering and transferring calls.

Those days are gone. And, of all the innovations on the horizon, by far the most compelling announcement is the imminent arrival of Twilio’s CustomerAI Perception Engine. We’ll be revealing more details of our ground-breaking innovation and how this conversational intelligence solution can extract valuable data to build and continuously improve truly personalised customer experiences to propel our call center solutions into the future.

*Available in German subtitles.