Virtual Masterclass: Episode 4: Empowering Contact Centres

While it’s true that SIP makes it easy to set up new voice channels quickly, wherever they are needed, SIP alone isn’t enough to guarantee that – where necessary - incoming calls reach the agents who are best suited to resolve a customer’s specific issue. In this episode, Sam and Jason take an in-depth look at how Voice can expand the notification and IVR capabilities of any business to streamline routing of calls.

With Twilio’s robust Contact Center capabilities, the call flow process is immediately more efficient and reliable, and we’ll see how that makes it easier for customers to engage with your business, so you can iron out customer experience issues, eliminate bottlenecks and deliver a more personalised service.

*Available in German subtitles.